the goings on at a webhost
the goings on at a webhost
Thanks for your ongoing support for 123host by being a customer. 123host is your classic “small business”, which means I can give personalised support and be agile, not necessarily having rigid policies. I get the opportunity to watch projects progress from an idea to fruition…you aren’t an anonymous username to me. Keep in mind that…
WHMCS is popular software used to manage a web hosting business. It works, but it can be clunky and the company frustrates me with what appears to be a culture of denial about problems. I am posting this so that hopefully other WHMCS users can find a solution to a hair-tearing problem that the company…
A few months ago I set a challenge to beat the 123host support ticket response time of 51.7% within 1 hour and 82.7% within 4 hours. Thank you so much for getting back to me so quickly!! Legendary as always. Katherine M-S. It isn’t like all stops have been pulled out to try to beat…
During December 2020, 64% of support tickets answered in less than 1 hour and almost 95% in under 4 hours. At 123host ​we aim to give the level of customer service we wish we received from others. Mission accomplished.
It isn’t important until I remember to post the support ticket stats. This is November… 63% heard back from me in under an hour and 93% received their first reply in less than 4 hours. Happy customers :o) You. Are. The. Actual. Best. Nelle G. Thanks Steve! You are too good 🙂 Emma D. I…
The 123host mantra is “to give the level of customer service we wish we received elsewhere” because, let’s face it, most internet customer service sucks. It takes days to get a response to your inquiries…if you do get a reply. Not at 123host. Pretty happy with these stats for September 2020. Over half of tickets…
If you use WordPress you need to have a theme. There are thousands and thousands of them ranging from the free default theme through to expensive premium themes. One popular theme is Divi and the associated Divi builder. I’ll be honest and admit I don’t know a lot about it apart from having tweaked a…
Running a server is a mix of learning, fun, puzzle solving and terror. A lot of people rely on 123host (or any hosting company for that matter) to keep everything working so their business can operate. What users might not realise is how much house-keeping is involved in keeping a server running smoothly. One of…
If you can get past the fact that Google has overtaken Microsoft as the symbol of internet evil, gmail is pretty good. Especially the spam filtering. In the past when people want their @domain emails in their gmail account I have simply forwarded it i.e. pushed the emails to gmail. But this has a down-side….
I confess to now being security paranoid. I hope I don’t become obsessive…then again, it might not be a bad thing. In order to share bits of code, passwords, whatever there is now a resource at https://paste.123host.com.au. Paste your bits in there, click “send” and you will be given a URL to share with the…