the goings on at a webhost
the goings on at a webhost
At 123host, we are always striving to enhance our customer service experience. We are excited to announce a new addition to our support options: call-back phone support! What’s New? Starting immediately, we will be offering call-back phone support. This means you can now request a call back from our support team at your convenience. Simply…
A lot of people say a lot of nice things about the exceptional customer service at 123Host.au (you can read them there). It all comes down to the philosophy to give the level of customer service we wish we received from others, because we all know that in general, customer service sucks. I am always…
Thanks for your ongoing support for 123host by being a customer. 123host is your classic “small business”, which means I can give personalised support and be agile, not necessarily having rigid policies. I get the opportunity to watch projects progress from an idea to fruition…you aren’t an anonymous username to me. Keep in mind that…
WHMCS is popular software used to manage a web hosting business. It works, but it can be clunky and the company frustrates me with what appears to be a culture of denial about problems. I am posting this so that hopefully other WHMCS users can find a solution to a hair-tearing problem that the company…
During December 2020, 64% of support tickets answered in less than 1 hour and almost 95% in under 4 hours. At 123host we aim to give the level of customer service we wish we received from others. Mission accomplished.
It isn’t important until I remember to post the support ticket stats. This is November… 63% heard back from me in under an hour and 93% received their first reply in less than 4 hours. Happy customers :o) You. Are. The. Actual. Best. Nelle G. Thanks Steve! You are too good 🙂 Emma D. I…
The 123host mantra is “to give the level of customer service we wish we received elsewhere” because, let’s face it, most internet customer service sucks. It takes days to get a response to your inquiries…if you do get a reply. Not at 123host. Pretty happy with these stats for September 2020. Over half of tickets…
If you use WordPress you need to have a theme. There are thousands and thousands of them ranging from the free default theme through to expensive premium themes. One popular theme is Divi and the associated Divi builder. I’ll be honest and admit I don’t know a lot about it apart from having tweaked a…
If you can get past the fact that Google has overtaken Microsoft as the symbol of internet evil, gmail is pretty good. Especially the spam filtering. In the past when people want their @domain emails in their gmail account I have simply forwarded it i.e. pushed the emails to gmail. But this has a down-side….
While doing some research for a recent email to all customers about a severe WordPress bug, I came across a solution that allows me to manage the administration side of your WordPress site without having to log in to it. The tasks I look after on your behalf include Updating WordPress Update plugins Update themes …