We’re always looking for ways to improve your experience with us, and today we’re excited to announce a small but meaningful change to our billing process. This update is designed to make things clearer and reduce any confusion around when payments are processed.
What’s Changing?
Previous Process:
- Invoices were generated 30 days before the due date.
- For customers paying by credit/debit card (automatic payment), we attempted to capture the payment 14 days before the due date.
This meant that many customers saw their card being charged roughly two weeks earlier than the actual due date shown on the invoice.
New Process (effective immediately for all new invoices):
- Invoices will continue to be generated 30 days before the due date (giving you plenty of time to review).
- An invoice reminder will be sent 7 days prior to the due date.
- For customers with automatic card payments, we will now attempt to capture payment on the due date itself.
Manual payments (bank transfer, PayPal, etc.) remain unchanged—you can pay anytime before or on the due date.
Why Are We Making This Change?
Over the past year, we’ve received feedback from a number of customers who found the early payment capture confusing. Seeing a charge appear 14 days before the invoice due date often led to questions like:
- “Why was I charged so early?
- “Is my renewal date wrong?”
- “Did I get billed twice?”
In reality, everything was working as designed—the early capture was simply a precaution to allow time for any payment issues to be resolved before service interruption. However, we realised that this “safety buffer” was creating more uncertainty than it prevented.
By moving the automatic card payment attempt to the actual due date, we’re aligning the charge date with what’s written on the invoice. This makes the process more intuitive and transparent—no more surprises, just straightforward billing that matches your expectations.
What Does This Mean for You?
- More predictable billing: Your card will be charged on the due date shown on the invoice.
- Same ample notice: You’ll still receive your invoice 30 days in advance, giving you plenty of time to update payment details or switch to manual payment if preferred.
If you prefer to keep paying earlier, you can always make a manual payment anytime after receiving the invoice.
Questions?
We’re here to help! If you have any questions about this change or your specific account, please don’t hesitate to contact our support team at info@123host.au or through your client portal.
Thank you for your continued trust in 123host.au. We’re committed to providing reliable hosting and an experience that’s as hassle-free as possible.